Achieving excellence : integrating total quality management and operations management /
Camilar-Serrano, Angelita Ong
Achieving excellence : integrating total quality management and operations management / Angelita Ong Camilar-Serrano. - xii, 154 pages ; 26 cm.
Includes bibliographical references
ch. 1. Foundations of TQM and operations management. -- ch. 2. Quality management systems and operational efficiency. -- ch. 3. Lean manufacturing and six sigma. -- ch. 4. Strategic planning and performance measurement. -- ch. 5. Supply chain management and quality control. -- ch. 6. Technology and innovation in TQM and OM. -- ch. 7. Human resources and organizational culture. -- ch. 8. Sustainability and corporate social responsibility.
9786214272433
Total quality management
FIL HD 62.15 / C36 2025
Achieving excellence : integrating total quality management and operations management / Angelita Ong Camilar-Serrano. - xii, 154 pages ; 26 cm.
Includes bibliographical references
ch. 1. Foundations of TQM and operations management. -- ch. 2. Quality management systems and operational efficiency. -- ch. 3. Lean manufacturing and six sigma. -- ch. 4. Strategic planning and performance measurement. -- ch. 5. Supply chain management and quality control. -- ch. 6. Technology and innovation in TQM and OM. -- ch. 7. Human resources and organizational culture. -- ch. 8. Sustainability and corporate social responsibility.
9786214272433
Total quality management
FIL HD 62.15 / C36 2025