APA
Richardson T., . (1997). Total quality management. [Place of publication not identified]: Delmar Publishing.
Chicago
Richardson Terry, . 1997. Total quality management. [Place of publication not identified]: Delmar Publishing.
Harvard
Richardson T., . (1997). Total quality management. [Place of publication not identified]: Delmar Publishing.
MLA
Richardson Terry, . Total quality management. [Place of publication not identified]: Delmar Publishing. 1997.