@book{100294,
	author = {Edlagan, Trent Reznor D. and Lee, Ma. Trisha Joy F.},
	title = {Customer satisfaction at Hotel A Tagaytay sentiment analysis of consumer-generated reviews on Facebook. /},
	publisher = {School of Tourism Management,},
	year = {2025.},
	address = {EAC Cavite :}
}