TY - BOOK AU - Camilar-Serrano,Angelita Ong TI - Achieving excellence: integrating total quality management and operations management SN - 9786214272433 AV - FIL HD 62.15 C36 2025 PY - 2025/// CY - Intramuros, Manila PB - Unlimited Books KW - Total quality management N1 - Includes bibliographical references; ch. 1. Foundations of TQM and operations management. -- ch. 2. Quality management systems and operational efficiency. -- ch. 3. Lean manufacturing and six sigma. -- ch. 4. Strategic planning and performance measurement. -- ch. 5. Supply chain management and quality control. -- ch. 6. Technology and innovation in TQM and OM. -- ch. 7. Human resources and organizational culture. -- ch. 8. Sustainability and corporate social responsibility ER -