Negi, Manmohan  <br/><br/>
Quality service management in tourism and hospitality / 
Manmohan Negi 
 - x, 299 pages :  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Introduction -- Unique characteristics of tourism and hospitality services -- Service quality and dimensions pertinent to tourism and hospitality services -- The impact of people, process and physical evidence on tourism and hospitality service quality -- Service quality, customer satisfaction and value in tourism and hospitality industry --Service quality measurement in hospitality industry -- Tourism and hospitality: service skills planning --  Service quality and effectiveness management. 
<br/><br/><label>ISBN: </label>9789392333330 
<br/><br/><label>LC Class. No.: </label>TX 9111   / N44 2023