01103nam a22002057a 4500 20240109091451.0 240109b |||||||| |||| 00| 0 eng d 9789392333330 TX 9111 N44 2023 Negi, Manmohan Quality service management in tourism and hospitality / Manmohan Negi New Delhi : Paradise Press , 2023. x, 299 pages : 24 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes index. Introduction -- Unique characteristics of tourism and hospitality services -- Service quality and dimensions pertinent to tourism and hospitality services -- The impact of people, process and physical evidence on tourism and hospitality service quality -- Service quality, customer satisfaction and value in tourism and hospitality industry --Service quality measurement in hospitality industry -- Tourism and hospitality: service skills planning -- Service quality and effectiveness management. lcc BK EAC Cavite-FOR 92831 92831 0 0 lcc 0 0 CAVITE CAVITE EAC Cavite-FOR 2023-11-11 3780.00 2 TX 9111 N44 2023 ML17520 2026-07-09 2026-06-25 15:40:04 2026-06-25 c1 3780.00 2024-01-09 BK