Negi, Manmohan creator text monographic eng

print

x, 299 pages : 24 cm. Introduction -- Unique characteristics of tourism and hospitality services -- Service quality and dimensions pertinent to tourism and hospitality services -- The impact of people, process and physical evidence on tourism and hospitality service quality -- Service quality, customer satisfaction and value in tourism and hospitality industry --Service quality measurement in hospitality industry -- Tourism and hospitality: service skills planning -- Service quality and effectiveness management. Manmohan Negi Includes index. TX 9111 N44 2023 9789392333330 240109 20240109091451.0