TY  - BOOK
AU  - Negi, Manmohan 
TI  - Quality service management in tourism and hospitality
SN  - 9789392333330
AV  - TX 9111  N44 2023
PY  - 2023///
CY  - New Delhi
PB  - Paradise Press
N1  - Includes index; Introduction -- Unique characteristics of tourism and hospitality services -- Service quality and dimensions pertinent to tourism and hospitality services -- The impact of people, process and physical evidence on tourism and hospitality service quality -- Service quality, customer satisfaction and value in tourism and hospitality industry --Service quality measurement in hospitality industry -- Tourism and hospitality: service skills planning --  Service quality and effectiveness management
ER  -