Improve your communication skills : how to build trust, be heard and communicate with confidence /
Alan Barker
- 6th edition.
- x, 156 pages ; 22 cm.
Includes bibliographical references and index.
What is communication? -- What's your communication style? -- Seven ways to improve your conversations --The skills of enquiry -- The skills of persuasion -- Storytelling and the users of narrative -- Making a presentation -- Putting it in writing -- Tough conversations.