TY  - BOOK
AU  - Barker, Alan
TI  - Improve your communication skills: how to build trust, be heard and communicate with confidence 
SN  - 9781398605824
AV  - SHS HF 5718 B37 2022 
PY  - 2022///
CY  - London, UK
PB  - Kogan Page Limited
KW  - Business Communication
N1  - Includes bibliographical references and index; What is communication? -- What's your communication style? -- Seven ways to improve your conversations --The skills of enquiry -- The skills of persuasion -- Storytelling and the users of narrative -- Making a presentation -- Putting it in writing -- Tough conversations
ER  -