000 00470nam a2200121Ia 4500
008 230508s2013 xx 000 0 und d
050 _aHD 62.15 F67 2012
100 1 _aFord, Robert
245 1 0 _aTotal quality management for hospitality and tourism /
_cFord, Robert.
247 _aTotal quality management for hospitality and tourism_HD 62.15 F67 2012_Ford, Robert_2013
264 _a[Place of publication not identified] :
_bCengage Learning,
_c2013.
942 _2lcc
_cBK
999 _c27739
_d27739