| 000 | 01103nam a22002057a 4500 | ||
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| 005 | 20240109091451.0 | ||
| 008 | 240109b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9789392333330 | ||
| 050 |
_aTX 9111 _bN44 2023 |
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| 100 | _aNegi, Manmohan | ||
| 245 |
_aQuality service management in tourism and hospitality / _cManmohan Negi |
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| 264 |
_aNew Delhi : _bParadise Press , _c2023. |
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| 300 |
_ax, 299 pages : _c24 cm. |
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| 336 |
_2rdacontent _atext |
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| 337 |
_2rdamedia _aunmediated |
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| 338 |
_2rdacarrier _avolume |
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| 500 | _aIncludes index. | ||
| 505 | _aIntroduction -- Unique characteristics of tourism and hospitality services -- Service quality and dimensions pertinent to tourism and hospitality services -- The impact of people, process and physical evidence on tourism and hospitality service quality -- Service quality, customer satisfaction and value in tourism and hospitality industry --Service quality measurement in hospitality industry -- Tourism and hospitality: service skills planning -- Service quality and effectiveness management. | ||
| 942 |
_2lcc _cBK _kEAC Cavite-FOR |
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| 999 |
_c92831 _d92831 |
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