Quality service management in tourism and hospitality / (Record no. 92831)

MARC details
000 -LEADER
fixed length control field 01103nam a22002057a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240109091451.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 240109b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789392333330
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number TX 9111
Item number N44 2023
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Negi, Manmohan
245 ## - TITLE STATEMENT
Title Quality service management in tourism and hospitality /
Statement of responsibility, etc. Manmohan Negi
264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New Delhi :
Name of producer, publisher, distributor, manufacturer Paradise Press ,
Date of production, publication, distribution, manufacture, or copyright notice 2023.
300 ## - PHYSICAL DESCRIPTION
Extent x, 299 pages :
Dimensions 24 cm.
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term volume
500 ## - GENERAL NOTE
General note Includes index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Introduction -- Unique characteristics of tourism and hospitality services -- Service quality and dimensions pertinent to tourism and hospitality services -- The impact of people, process and physical evidence on tourism and hospitality service quality -- Service quality, customer satisfaction and value in tourism and hospitality industry --Service quality measurement in hospitality industry -- Tourism and hospitality: service skills planning -- Service quality and effectiveness management.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Call number prefix EAC Cavite-Foreign Section
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Checked out Date last seen Date last checked out Copy number Cost, replacement price Price effective from Koha item type
    Library of Congress Classification     EAC Library Cavite EAC Library Cavite EAC Cavite-Foreign Section 11/11/2023 3780.00 2 TX 9111 N44 2023 ML17520 07/09/2026 06/25/2026 06/25/2026 c1 3780.00 01/09/2024 Books