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Quality service management in tourism and hospitality / Manmohan Negi

By: Material type: TextTextNew Delhi : Paradise Press , 2023Description: x, 299 pages : 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9789392333330
LOC classification:
  • TX 9111  N44 2023
Contents:
Introduction -- Unique characteristics of tourism and hospitality services -- Service quality and dimensions pertinent to tourism and hospitality services -- The impact of people, process and physical evidence on tourism and hospitality service quality -- Service quality, customer satisfaction and value in tourism and hospitality industry --Service quality measurement in hospitality industry -- Tourism and hospitality: service skills planning -- Service quality and effectiveness management.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books EAC Library Cavite EAC Cavite-Foreign Section TX 9111 N44 2023 (Browse shelf(Opens below)) c1 Checked out 07/09/2026 ML17520

Includes index.

Introduction -- Unique characteristics of tourism and hospitality services -- Service quality and dimensions pertinent to tourism and hospitality services -- The impact of people, process and physical evidence on tourism and hospitality service quality -- Service quality, customer satisfaction and value in tourism and hospitality industry --Service quality measurement in hospitality industry -- Tourism and hospitality: service skills planning -- Service quality and effectiveness management.

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