includes bibliographical references and index.

ch.1 Disruptive change and transformation as the new normal -- ch.2 Leaderfulness of change with an emphasis on inclusivity and vision -- ch.3 Change-making: agility and the social construction of change -- ch.4 Understanding the role of the change agent as a change-maker -- ch.5 Constructing change through narrative and storytelling -- ch.6 Field theory and action research -- ch.7 Communicating change -- ch.8 Mobilizing change: creating readiness and the notion of sensemaking -- ch.9 Understanding and managing organizational resistance -- ch.10 The problem-centric model of diagnosing change -- ch.11 The dialogic model of diagnosing change -- ch.12 Modes of intervention.